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Frequently Asked Questions


This collection of frequently asked questions (FAQ) provides brief answers to many common questions about the graduate credits offered via College Credit Connection and Vanguard University.  It also provides links to more detailed information available from this web site. If you don't find the answers that you are looking for, please feel free to email your questions to us (See Contact Us).
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1.  Who is College Credit Connection?


College Credit Connection, LLC (CCC) is a nationwide provider of University accredited, high-quality, standards-based, on-line and face-to-face professional development courses that focus on improving teaching and student achievement. CCC was formed to offer teachers and other professionals a convenient and flexible way in which to earn graduate semester credit from an accredited University utilizing a wide variety of methods.  CCC has partnered with Vanguard University of Southern California to offer learners the opportunity to receive graduate credit for their professional work in many diverse ways.  [Read More…]
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2.  How Do I Register/Enroll?


To REGISTER to the CCC site, simply supply your name and email address.  Registering just gives you more access to our site.  Your privacy is important to us. [Register for Site…] 
 
To ENROLL in a class, simply choose the course you want to take, click ENROLL, you will be taken to the ENROLLMENT PAGE, and you can then process your PAYMENT.
[More Enrollment Information…]
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3. Can I Enroll in More than One Course at a Time?


Yes, you can enroll in more than one course at a time via the Shopping Cart.  

Please note the credit limitations per semester, as outlined in #19 of the FAQ section: 
CCC’s diverse Learning Formats are designed to be flexible according to your needs and schedule; however, it is important for CCC to maintain the integrity of our educational offerings by limiting the number of enrollment credits per semester.  CCC’s specific guidelines regarding the number of enrollment credits allowed per semester is a maximum of 15 credits during the Fall, Winter, and Spring semesters.  The limit is 18 Credits during the Summer (or Off-Track) Semester. To request an exception to the credit limit requirement, send a written request and reason to the following address:Admin@CollegeCreditConnection.com. Please list the courses you want to take, the dates, credit value, and rationale for the request. 

To reiterate: CCC’s specific guidelines regarding the number of enrollment credits allowed and/or completed per semester is a maximum of 15 credits during the Fall, Winter, and Spring semesters.  The limit is 18 Credits during the Summer (or Off-Track) Semester.
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4.  Are College Tuition Credit and Course Enrollment Separate?


The College Tuition fee is separate from the Course fee, but the enrollment and payment process will depend upon whether you are taking a course that has a ONE-STEP process or a TWO-STEP process. 
 
There is only ONE STEP to enrollment if you choose a PDE course, an Annenberg Learner course, or a Face-to-Face course.  You will handle both the course and the college tuition credit sections through this website in one step.
 
If you enroll in courses with ASCD, there are TWO STEPS to the enrollment process.  You will need to sign up with CCC for your Tuition Credit, AND you will need to log on to the ASCD website link to sign up and pay for the course.  The preference is that you first enroll with CCC and enroll secondly with ASCD. However, if you have already enrolled with ASCD, you will need to find the matching course and register for the tuition of that course with CCC in order to receive college credit.
 
Do I Enroll at a University Separately From Enrolling in Your Courses?
No, when you enroll with CCC, you will automatically be enrolled with Vanguard University of Southern California. 

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5.  What are the Cost of Courses and Tuition?


CCC makes every effort to provide reasonable and competitive pricing without sacrificing quality or personal attention.
 
The cost of each course can be found on the Course Requirement page or the Course Enrollment Page.
 
The cost listed is an ALL INCLUSIVE cost.  The listed cost INCLUDES the outside professional development provider – regardless of whether you have paid them directly or not.
 
The cost listed on the
ALL COURSES tab is a “per unit” cost – also an ALL INCLUSIVE cost.
 
NOTE: 
The procedure for payment depends upon whether you are taking a course from PDE or ANNENBERG (1 step process) or from ASCD (2 step process). 
 
If you choose a course offered by PDE, Annenberg Learner, or a Face-to-Face course, it will be a one step process for payment and enrollment.
 
If you enroll in courses with ASCD, there are TWO STEPS to the payment and enrollment process. 
 
Please view the Course(s) you are interested in taking to find more information.

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6.  What are the Length and Timing of Courses?


The length and timing of the course varies upon the specific course and the course provider. Details may be found on the Course Description page. 
 
Are the graduate credits Quarter or Semester credits?
All graduate-level credits are semester credits.
 
How many hours per credit?
Each semester credit earned is equivalent to 15 active learning hours.
  • 15-hour course = 1 credit hour
  • 30-hour course = 2 credit hours
  • 45-hour course = 3 credit hours
 
Which semester will I receive credit?
The semester in which you receive credit for the On-Line Interactive Courses, Video Courses, Leadership Experience Courses, Independent Study Courses, and Post-Conference/Post-Professional Development Courses will depend upon when you complete your course work.  (See info for Face-to-Face Courses under the FAQ: WHAT ARE THE SEMESTER DEADLINES?)
 
The learner will be credited in the semester for which the learner has COMPLETED the course.  To comply with the Vanguard University of Southern California semester schedule, the learner must complete and submit their coursework within the semester deadlines.

How much time do I have to complete an online class? 
All online course requirements must be submitted within six months from the date of course enrollment and must be original. For information regarding an Extension, please see FAQ #13.  The courses are self-paced and easy to follow.

In order to insure that the appropriate hours are met, course assignments will not be graded for a minimum of 7 days after course enrollment for a 3-unit online course. Likewise, course assignments will not be graded for a minimum of 5 days after course enrollment for a 2-unit online course. It is requested that you do not click the "All Course Work Completed" tab until 7 days following your 3-unit course enrollment start date, or 5 days following your 2-unit course enrollment start date. 

The time to complete a Face-to-Face class or a F2F/Hybrid Clas is determined by the Instructor of the specific class. 


Please note that if the learner is taking a course from an external professional development provider (i.e., ASCD), the length of the course may be determined by the provider of the course.  The requirements for the external provider should be submitted to that provider only.  The Certificate of Completion from that provider will be submitted to CCC.  Once the student has enrolled with CCC, the online course requirements for CCC must be submitted within six months from the date of enrollment. (This is for courses taken by an external provider, such as ASCD, and does not apply to Face-to-Face or Hybrid classes.)  The semester in which credit is given through Vanguard University is determined when all required documents and assignments are completed and submitted to CCC. 

What is the timing on grades for an online class?
Once you have final-submitted your coursework, your Online Instructors will review the materials and your grade will be posted within two weeks.

Once you receive a Grade Notification email and Unofficial Transcript email, you will be able to request your Official Transcript from Vanguard University. (Please see FAQ #17 for more information.)

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7.  What are the Semester Deadlines?


The learner will be credited in the semester for which the learner has COMPLETED the course.  To comply with the Vanguard University of Southern California semester schedule, the learner must complete and submit their coursework within the following dates to be credited for the corresponding semester listed below:
  The semesters are as follows:
                                                      
Summer:     05/05/17-08/19/17

Fall:             08/20/17-12/08/17

Spring:        12/09/17-05/03/18   
   
If the learner is taking a course from an external professional development provider (i.e., ASCD), the length of the course may be determined by the provider of the course.  The semester in which credit is given through Vanguard University is determined when all required documents and assignments are completed and submitted to CCC. 
 
Learners will receive an e-mail confirmation from CCC regarding their college enrollment through CCC/Vanguard University. It is the learner's responsibility to review all support materials and view the requirements in enough time to finish coursework and submit it by the due date.  All CCC online course requirements must be submitted within six months from the date of course enrollment and must be original.  
 
After you enroll in any course you will receive access to your Student Folder within 24 hours.  If you do not receive this access within 24 hours, please contact us at Tech@CollegeCreditConnection.com.
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8.  What are the different Formats of Learning?


There are six different Formats of Learning designed to fit the style of learning best suited for the individual learner.  In addition to learning style, the various Formats also offer options for the time and flexibility of each learner.  The six Formats of Learning are as follows:
 
·  ONLINE VIDEO COURSES: 
In cooperation with Annenberg Learner, College Credit Connection, LLC is pleased to offer graduate semester credit through Vanguard University of Southern California. The flexible Video Course format offers the learner graduate level college credit by 1) viewing a sequence of selected streamed videos sessions from distinguished professional educators from Annenberg Learner (http://www.learner.org/), 2) downloading CCC’s course assignment templates and support materials from this site, and 3) completing the CCC coursework assignments at the learners’ own pace and the location of their choice.  
[Read More…]

·  FACE-TO-FACE COURSES:
For the learner who prefers attending a live class with an instructor and classmates, this format is a unique and rewarding option for learners to gain graduate semester credits. This interactive Face-to-Face format offers great interaction and guidance by experienced educators in a stimulating class environment at numerous locations.  College Credit Connection, LLC has partnered with Professional Development Education (PDE) to offer graduate semester credit through Vanguard University of Southern California, a WASC accredited University. 
[Read More…]
·  ONLINE INTERACTIVE COURSES: 
The Online Learning format offers a great variety of courses with flexibility in time and location. College Credit Connection, LLC has collaborated with the Association for Supervision and Curriculum Development (ASCD) to offer graduate semester credit through Vanguard University of Southern California (WASC accreditation) for Professional Development Courses.  Our on-line format offers the learner graduate level college credit by 1) completing the ASCD course (www.ascd.org); 2) submitting the ASCD certificate of completion to CCC, 3) downloading the CCC course assignment templates and support materials from this site, and 4) completing the required CCC coursework for college credit.  The PD Online section of the ASCD Website is as follows:http://pdo.ascd.org/catalog/browsecatalog.aspx.(Ctrl + Click to follow link).   
[Read More…]
·  INDEPENDENT STUDY COURSES (which include Independent Research and Independent Book Studies):
This is an adaptable learning format for teachers to gain accredited university credit as they choose a subject that is of interest to them as well as beneficial for their classroom.  CCC’s self-paced Independent Study courses offer the ultimate in convenience for busy educators.
If you do not see a topic, book, or course that you would like to do for an Independent Study class, please send us an email at info@collegecreditconnection.com with your topic request and short description.  These flexible on-line classes offer the learner graduate level college credit by 1) downloading course assignment templates and support materials from this site, and 2) completing the corresponding CCC college credit assignments.  College Credit Connection, LLC has partnered with PDE to offer graduate semester credits through WASC accredited Vanguard University of Southern California.  [Read More…]
·  CONFERENCE FOLLOW-UP COURSES:
This is a creative and unique opportunity for teachers to gain accredited university credit as they implement their current Conference attendance, their previous Conference experiences, their previous Professional Development Courses, and/or their previous Continuing Education Units to further their learning and to enhance their instructional practice. These flexible online classes offer the learner graduate level college credit by 1) downloading course assignment templates and support materials from this site, and 2) completing the corresponding CCC college credit assignments.  College Credit Connection, LLC has partnered with PDE to offer graduate semester credits through WASC accredited Vanguard University of Southern California. 
[Read More…]
·  POST-PROFESSIONAL DEVELOPMENT (ONLINE) COURSES (which include previous PD and previous leadership experience): 
This creative format provides an opportunity for teachers to gain university credit by utilizing their previous professional development experiences or their previous leadership experiences (i.e., department chair, accreditation team member, extra-curricular advisor, master teacher) into a course designed specifically for them.  College Credit Connection, LLC has partnered with PDE to offer graduate semester credit through Vanguard University of Southern California, a WASC accredited University. This flexible on-line format offers the learner graduate level college credit by 1) completing a Previous Professional Development worksheet or a Previous Leadership worksheet and downloading course assignment templates from this site, and 2) completing the course assignments.  
[Read More…]
 


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9.  Are these Courses considered “Degree Seeking?”


Although CCC courses are not part of any degree program, the courses may be used as elective credit in some degree programs.  Check with the Program Administrator of the degree program in which you are interested for further information and clarification. 
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10. Will these Courses be accepted as Elective Credit?


Some degree programs will accept CCC courses as electives.  Check with your degree program administrator.
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11. How can I Drop or Withdraw from a Course?


Students wishing to drop their course must do so in writing.  Students must complete a Drop/Withdraw Request Form and contact the CCC office in writing of their intent to drop a course and include the following information in their drop request: course number, location of the course, the course dates and full name and contact information. The Drop Form can be accessed by clicking this link: Drop/Withdraw Form PDF or Drop/Withdraw Request Form WORD.  Unless written notification is received the student will remain officially registered in the course listed on their enrollment agreement and will be financially and academically responsible.  All drops will be processed using the date when the student’s written notification is received by the CCC office. 
 
Students who email their drop request are advised to make a copy of the email with date and time stamp as well as receiver confirmation (if possible). Students should also confirm with the CCC office the following business day that the email request to drop was received. If the written request to drop is made via mail, the student must ensure the request is mailed in enough time to reach the CCC office before the beginning course date. Neither CCC nor Vanguard University is responsible for drop requests sent via email that are not routed correctly and result in non-receipt of the request by the CCC office.  For Face-to Face courses, students should also contact their course coordinator to notify them of their intent to drop a given course.
 
If a face-to-face class is currently in session, students must have the course coordinator sign the form and send it to the CCC Office.  Prior to the start of class, students who have pre-registered, may send the form to College Credit Connection, 2331 Honolulu Avenue, Suite H, Montrose, CA 91020, or email the form to Courses@CollegeCreditConnection.comThe form may also be faxed to: 818- 279-0567.  Upon receipt, CCC will review and process any applicable refunds. 

If a student wishes to drop one class and add another, it would be processed as two separate transactions. In other words, one class may not be substituted for another. The student would follow the steps to drop the first class (described above); then the student would enroll in the second class using the standard enrollment procedure.    
 
The above procedure applies to the CCC, Annenberg Learner, PDE, or Face-to-Face courses along with the corresponding college credit aspect.  The above procedure applies to the college credit portion for ASCD, but not the course itself.  If you have signed up for a course ASCD, please follow their Drop/Withdraw policies for the course. 

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12. What is the Difference Between a Drop and a Withdrawal?


If you drop or withdraw from a professional development course, it will be "dropped" and not recorded, and no grade will be displayed.  For our professional development courses, there is no difference between a "drop" and a "withdrawal."
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13. Can I get an extension to complete my coursework?


Incomplete Coursework/Extensions: 
Unless an extension is granted, all online course requirements must be submitted within six months from the date of course enrollment and must be original. All Face-to-Face courses must be completed per the Instructors' directions.  

Students may request an extension to complete their coursework if they warrant additional time due to situations beyond their control (i.e., serious illness, accident, or death of a family member). However, CCC is under no obligation to grant an extension or offer make-up assignments. Requests for additional time to complete the course will be considered on a case-by-case basis by the Chief Academic Officer.  An additional $15 extension fee per unit will apply for each course extended.  All requests and arrangements for extensions are made with the Chief Academic Officer and must be received at CCC no later than seven (7) days after the last course session or regular class deadline.  You will find a link to extend your time next to your course listing in your TRACK YOUR PROGRESS folder.  If you wish to mail the form, please click one of the following format options: Extension Request Form in Word or Extension Request Form in PDF

If an extension is approved, incomplete work for CCC students must be completed no later than thirty (30) days following the last class session or regular class deadline.  No grade or credit will be issued to the student during this extended period until the work is completed. If the incomplete work is not completed within the prescribed period of time, the student will automatically receive the grade listed on the Extension Request form.  Exceptions: Request for exceptions or extensions to the thirty (30) day limitation must be submitted in writing to the CCC Chief Academic Officer at Admin@CollegeCreditConnection.com. Requests for transfers, drops, or withdrawals for emergency reasons will be considered on a case-by-case basis by the Chief Academic Officer.

Note: An Incomplete is granted only for such circumstances as major personal or family crisis. Unacceptable reasons include: course load too heavy, previous incompletes, regular job, difficulty with the English language, computer problems, etc. 
 
Exceptions: Requests for transfers, drops, or withdrawals for emergency reasons will be considered on a case-by-case basis by the CCC Administrator.
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14. What is the Refund Policy?


FACE-TO-FACE COURSES: The following is the Refund policy for Face-to-Face courses:
 
BEFORE THE START OF THE FIRST CLASS: If a learner drops a course prior to the start of the first class, a refund for the full price (100%) minus a $25 administrative fee for each course canceled will be applied to the method used to pay for the enrollment. 


FIRST WEEK OF CLASS:  If a learner drops a course within seven days after the start of the first class, a refund of 60% for each course canceled will be applied to the method used to pay for the enrollment.
 
AFTER THE FIRST WEEK OF CLASS: No refunds will be granted after the seventh day of the start of the first class.
 
CANCELED COURSES: CCC/VU reserve the right to cancel classes. If CCC/VU cancels a course, the full price of the course will be applied to the method used to pay for the enrollment. The refund will be processed without any additional action from the learner.
 
ON-LINE COURSES (Non Face-to-Face Courses):
 
·  ANNENBERG OR PDE COURSES: If the learner has enrolled in an on-line class offered by Annenberg Learner or PDE, the Refund Policy for Dropped Courses is as follows:

WITHIN 7 DAYS OF ENROLLMENT:  If a learner drops a course within 7 days of enrollment, a refund for the full price (100%) minus a $25 administrative fee for each course canceled will be applied to the method used to pay for the enrollment.
 
WITHIN 30 DAYS OF ENROLLMENT:  If a learner drops a course within 30 days of enrollment, a refund for 50% of the full price for each course canceled will be applied to the method used to pay for the enrollment.
 
AFTER 30 DAYS OF ENROLLMENT: No refunds will be granted after 30 days of enrollment, unless verified as an acceptable emergency situation approved by the CCC Administrator.
 
·  ASCD COURSES: If the learner has paid for a class from ASCD, they must contract ASCD directly for ASCD’s Refund policy.  Refunds for the college tuition portion of ASCD courses via CCC will be processed as follows: 

WITHIN 7 DAYS OF ENROLLMENT:  If a learner drops a course within 7 days of enrollment, a full refund for the tuition portion of the course minus a $25 administrative fee for each course canceled will be applied to the method used to pay for the enrollment.
 
WITHIN 30 DAYS OF ENROLLMENT:  If a learner drops a course within 30 days of enrollment, a refund for 50% of the tuition price for each course canceled will be applied to the method used to pay for the enrollment.
 
AFTER 30 DAYS OF ENROLLMENT: No tuition refunds will be granted after 30 days of enrollment, unless verified as an acceptable emergency situation approved by the CCC Administrator.

 
If the learner does not officially withdraw from a course after a year from enrollment, a No-Credit grade will be issued.
 
Processing Refunds: CCC will process a refund within approximately thirty business days after a learner drops a course or a course is canceled.
 
Incomplete Coursework/Extensions: Students may request an extension to complete their coursework if they warrant additional time due to situations beyond their control (i.e., serious illness, accident, or death of a family member). However, CCC is under no obligation to grant an extension or offer make-up assignments.  Requests for additional time to complete the course will be considered on a case-by-case basis by the Chief Academic Officer.  An additional $15 extension fee per unit will apply for each course extended.  All requests and arrangements for extensions are made with the Chief Academic Officer and must be received at CCC no later than 48 hours after the last course session or regular class deadline.  See Extension Request Form in Word or Extension Request Form in PDF

If an extension is approved, incomplete work for CCC students must be completed no later than thirty (30) days following the last class session or regular class deadline.  No grade or credit will be issued to the student during this extended period until the work is completed. If the incomplete work is not completed within the prescribed period of time, the student will automatically receive the grade listed on the Extension Request form.  Exceptions: Request for exceptions or extensions to the thirty (30) day limitation must be submitted in writing to the CCC Chief Academic Officer at Admin@CollegeCreditConnection.com. Requests for transfers, drops, or withdrawals for emergency reasons will be considered on a case-by-case basis by the Chief Academic Officer.

Note: An Incomplete is granted only for such circumstances as major personal or family crisis. Unacceptable reasons include: course load too heavy, previous incompletes, regular job, difficulty with the English language, computer problems, etc. 
 
Exceptions: Requests for transfers, drops, or withdrawals for emergency reasons will be considered on a case-by-case basis by the CCC Chief Academic Officer.

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15. What are the Payment Options Available?


Payment for college credit may be completed through PayPal through our secure transaction credit/debit online processing system. Payment options are as follows:  PayPal, MasterCard, Visa, Discover, or American Express.
 
Manual payment via money orders and/or cashier’s checks is available under special circumstances at an additional cost.  Please note that any returned payments or insufficient funds will be subject to a $24.00 bank fee. Please download the Manual Enrollment form in Word
or the Manual Enrollment form in PDF and mail completed form to College Credit Connection, 2331 Honolulu Avenue, Suite H, Montrose, CA 91020.
 
Non-Payment Policy
All Certificate of Completion reports, Grade reports, and Transcripts will be held for an account that has an outstanding balance.  If a student fails to provide payment in a timely manner, CCC may turn the account over to a collection specialist, and the student will not be allowed to register for any additional course until the balance is paid in full.
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16. Are there any Additional or Hidden Costs?


There are no additional costs required in addition to the course fee and the tuition cost other than those that may be outlined in the Course Description.  There are no hidden costs. Some of the Face-to-Face courses require a materials fee as well.  Please see your class description for further information.


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17. What are the Transcript Policy and the Certificate of Completion Report?


Grade Report
The learner will be issued a Grade Report within approximately 2 weeks of satisfactorily completing the course.  CCC follows the policy of issuing a Grade Report in an attempt to speed up the process for teachers. Some districts accept a Grade Report temporarily in lieu of a formal transcript. Students should check the policy of their specific school district. 

Transcripts
An unofficial transcript for each course completed will be emailed to students by Vanguard University at the email address designated on their Registration form. Students who currently owe tuition funds to Vanguard University and/or CCC will have a hold placed upon their transcripts until their account is settled.  There may be additional processing time for students who manually pay their tuition.

Students may request an Official Transcript through the Registrar's Office at Vanguard University of Southern California. There is a fee of $8.00 per transcript copy. A student's course grade may take 2-4 weeks to be received by Vanguard University's system following the completion of the course. Once the student has received their unofficial transcript from the TAP office at Vanguard University, the Registrar's Office will then be able to provide the student with their most up to date official transcript. If a RUSH transcript request is received, the student will be charged the additional RUSH processing fee of $25 even if no grade is on file and the student has indicated to hold for that grade. The Registrar's Office may have to wait to mail out the transcript until the grade has been received, which may take more than 24 hours. A student who selects RUSH processing after their unofficial transcript is received will have their official transcript mailed out within 24 hours. Transcripts may be ordered through the Registrar's Office by completing the Transcript Request Form, available HERE.  PLEASE NOTE:  You will be leaving our website and going to Vanguard University's website.  On the request page it will ask you to log in with your email and password.  This is NOT the same as your CCC log in info, please create a new account there to proceed. 

Grade Reports and/or Transcripts will be held until all money owing is paid.

CEU's without college credit do not appear on the Vanguard University transcript.
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18. How do I receive my Tax Form 1098-T?


CCC will make an electronic 1098-T form available to the learner via their Student Folder by February 1 of the following calendar year.  A paper copy can also be mailed to the learner upon request: Admin@CollegeCreditConnection.com.
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19. Are there any Limits to the Amount of Credits I can take per Semester?


CCC’s diverse Learning Formats are designed to be flexible according to your needs and schedule; however, it is important for CCC to maintain the integrity of our educational offerings by limiting the number of enrollment credits per semester.  CCC’s specific guidelines regarding the number of enrollment credits allowed per semester is a maximum of 15 credits during the Fall, Winter, and Spring semesters.  The limit is 18 Credits during the Summer (or Off-Track) Semester. To request an exception to the credit limit requirement, send a written request and reason to the following address: Admin@CollegeCreditConnection.com. Please list the courses you want to take, the dates, credit value, and rationale for the request.

The learner will be credited in the semester for which the learner has COMPLETED the course. (Please note that for online courses, the date in which the course grade is posted will become the new End Date for that class.  Therefore, students should plan to submit all completed course work and requirements to CCC a minimum of three weeks before the end of a given semester in order to have their grade posted for that semester.)

To reiterateCCC’s specific guidelines regarding the number of enrollment credits allowed and/or completed per semester is a maximum of 15 credits during the Fall, Winter, and Spring semesters.  The limit is 18 Credits during the Summer (or Off-Track) Semester.
 
All CCC students are classified student-at-large at Vanguard University.  A Student-at-large earns academic credit for work completed successfully, but is not considered a degree-seeking student at Vanguard University. CCC courses are further classified as Professional Development courses.

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20. What is the Semester Credit Equivalency?


All graduate-level credits are semester credits.
 
Each semester credit earned is equivalent to 15 active learning hours.
  • 15-hour course = 1 credit hour
  • 30-hour course = 2 credit hours
  • 45-hour course = 3 credit hours
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21. What is meant by “Course Sections?”


For specific Face-to-Face courses, a student may take up to four sections of the same course number designated A, B, C, D.  These courses must be taken in sequential order (e.g., "A" must be taken before "B").  Students are responsible for knowing which section of the course when enrolling.
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22. Can I take a class for 1, 2, or 3 Credit Units?


In some of the On-Line Learning Formats, there are courses offered for either 1, 2, or 3 credits.  The course number ends with F for 1 unit, G for 2 units, and H for 3 units.  The coursework assigned will reflect the number of units in which the learner is applying. 
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23. What is the Credit Consideration with School Districts?


CCC/Vanguard University credits are acceptable in many states toward educator re-certification and within many school districts for salary advancement. It is the learner’s responsibility to determine if a CCC/VU course will be accepted by their district before enrolling.  Learners should check with their district administration before enrolling in a course.
 
Before enrolling in any of our courses, please check with your district to determine if the district will accept the course.
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24. What are the Software Requirements?


This list contains the minimum requirements necessary for CCC on-line courses. You may use higher versions of software or faster internet connections, if desired.
Internet Explorer, Firefox, Netscape, or Safari
*Windows Media Player OR *QuickTime OR *Flash Player

Adobe Acrobat Reader
*These plug-ins are needed for a limited number of courses.

Note:  Our site tends to work best with Firefox, Safari, or Google Chrome -- all of which are free downloadable browsers.  

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25. How Skilled at Using a Computer Must I Be?


Basic computer literacy skills are needed for most On-Line courses. Word-processing (create and save documents), Internet browsing, and using a mouse to open and close windows and navigate are the most common skills needed.

Note:  Our site tends to work best with Firefox, Safari, or Google Chrome -- all of which are free downloadable browsers.  
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26. Are Course Materials Required?


Materials required vary greatly depending upon the Instructor and/or the professional development provider.  Please see the Course Description for further information.
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27. What if I have Questions regarding Coursework?


The On-line courses are self-paced and will be self-explanatory; therefore minimal contact with the facilitator or instructor will likely be necessary.  However, if you need additional clarification, please contact: Courses@CollegeCreditConnection.com.
 
ASCD courses are not facilitated by ASCD. For additional clarification regarding your particular ASCD course, please contact ASCD directly or contact us at
Courses@CollegeCreditConnection.com.

The Face-to-Face courses are all Instructor led, and a Coordinator is assigned to each course. For questions related to a Face-to-Face course, please contact your Instructor or the Coordinator of the class.  If you have further questions, please contact Courses@CollegeCreditConnection.com.
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28.   May I Turn in Coursework Early?


For Online courses, your coursework may be turned in before the official ending of the course (which is six months from the time of enrollment).  However, in order to ensure that the appropriate hours are met, course assignments will not be graded for a minimum of 7 days after course enrollment for a 3-unit online course. Likewise, course assignments will not be graded for a minimum of 5 days after course enrollment for a 2-unit online course. It is requested that you do not click the "All Course Work Completed" tab until 7 days following your 3-unit course enrollment start date, or 5 days following your 2-unit course enrollment start date. 

For Face-to-Face or F2F/Hybrid courses, please contact your Instructor.

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29. What is the policy on Enrolling Late?


For our Face-to-Face classes and Face-to-Face/Hybrid classes, late enrollments are allowed upon Coordinator and/or Instructor approval -- normally within the first week of class.  Please contact the Coordinator or Instructor to ensure availability and approval.  The end-date of the course will still be applicable.
 
For all other Learning Formats, you may enroll whenever is convenient for you.  Please note the Semester deadlines, detailed in the FAQ above: “What are the Semester Deadlines?” 

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30. Are the Courses Facilitated? Is there an Instructor Assigned to the Course?


For all the Face-to-Face courses: YES, all courses are led by experienced educators in a stimulating class environment at numerous locations.  Face-to-Face page.
 
For all other Learning Formats, all courses are facilitated by an experienced educator.  A facilitator/instructor is assigned to your course, and s/he will grade your assignments.  The courses are self-paced and will be self-explanatory; therefore minimal contact with the instructor will likely be necessary.  However, if for some reason you need additional clarification, please contact:
Courses@CollegeCreditConnection.com.
 
ASCD courses are not facilitated by ASCD. This allows you to take the course anytime and complete it at your own pace.  For additional clarification regarding your particular course, please contact ASCD directly or contact us at
Courses@CollegeCreditConnection.com.

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31. How does the Grading System work?


All assignments must be completed in order to receive a grade.  In addition, all assignments are expected to reflect graduate level work and the quality that the teacher-training institutions require of professional educators. 
 
FOR FACE-TO-FACE COURSES:
Letter grades reflect the quality of the learner’s work in the following way:
A (90-100): Work of superior quality.
B (80-89): Work that is above average.
C (70-79): Work that is average.
D (65-69): NO CREDIT. Work that shows some effort, but is not of sufficient quality for college-level courses.
F (0-64): NO CREDIT. Insufficient quality for college-level work.
 
FOR ON-LINE COURSES:
Letter grades reflect the quality of the learner’s work in the following way:
A (90-100): Work of superior quality.
B (80-89): Work that is above average.
No-Credit: Insufficient quality for college-level work.

Incomplete Coursework and Extensions

All CCC course requirements for online courses must be submitted within six months from the time of enrollment. Students may request an extension to complete their coursework if they warrant additional time due to situations beyond their control (i.e., serious illness, accident, or death of a family member). However, CCC is under no obligation to grant an extension or offer make-up assignments.  Requests for additional time to complete the course will be considered on a case-by-case basis by the Chief Academic Officer.  An additional $15 extension fee per unit will apply for each course extended.  All requests and arrangements for extensions are made with the Chief Academic Officer and must be received at CCC no later than seven (7) days after the last course session or regular class deadline.  You will find a link to extend your time next to your course listing in your TRACK YOUR PROGRESS folder.  If you wish to mail the form, please click on one of the following format options: Extension Request Form in Word or Extension Request Form in PDF

If an extension is approved, incomplete work for CCC students must be completed no later than thirty (30) days following the last class session or regular class deadline.  No grade or credit will be issued to the student during this extended period until the work is completed. If the incomplete work is not completed within the prescribed period of time, the student will automatically receive the grade listed on the Extension Request form.  Exceptions: Request for exceptions or extensions to the thirty (30) day limitation must be submitted in writing to the CCC Chief Academic Officer at Admin@CollegeCreditConnection.com. Requests for transfers, drops, or withdrawals for emergency reasons will be considered on a case-by-case basis by the Chief Academic Officer.
Note: An Incomplete is granted only for such circumstances as major personal or family crisis. Unacceptable reasons include: course load too heavy, previous incompletes, regular job, difficulty with the English language, computer problems, etc.

Grade Change Policy

Grades submitted by instructors to the Office of the Registrar are considered final. CCC students who believe a grade was assigned in error must contact the instructor of the course to review their records. Submission of a grade change to the Office of the Registrar can be made by the instructor no later than two semesters following the term in which the grade was originally assigned. Requests for exceptions to this policy must be submitted in writing to the CCC Chief Academic Officer at Admin@CollegeCreditConnection.com. 
 
Grade Appeal Policy

A student wishing to contest a grade should first seek an explanation in writing from the course instructor assigning the grade. If the instructor is unable to provide supporting material related to the issued grade or if a mutually acceptable resolution cannot be reached between the student and instructor, a written appeal may be made to the CCC Chief Academic Officer at Admin@CollegeCreditConnection.com.  He will review the case and, if possible, discuss the issue with both the instructor and student. The Chief Academic Officer will make every effort to reach a mutually satisfactory resolution for the grade appeal by conferring with the student and instructor. Appeals must be initiated no later than thirty (30) days following the last day of the semester in which the grade was assigned.


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32. Will there be any Additional Postage costs?


Additional postage charges may apply to learners outside the U.S. obtaining materials from the instructor after enrollment.
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33. Does Financial Aid Apply to These Courses?


Students are normally not eligible to receive aid for Professional Development courses.  Please contact your Financial Aid Advisor for more information.
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34. Are there Discounts Available for Groups or Individuals?


CCC is not currently offering these type of discounts, however please contact us if you have a large group that you would like considered.
Contact us at Info@CollegeCreditConnection.com for more information.
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35. Is there a Referral Bonus for Participants?


CCC is in the process of developing a Referral Bonus. 
Please check back or contact us at
Info@CollegeCreditConnection.com for more information.
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36. What is the Teachers’ Standards of Academic Integrity?


CCC is committed to providing educational resources that inform and inspire America's teachers. In order to fulfill this mission, learners' adherence to standards of academic honesty is essential. CCC maintains high standards of academic integrity and complies with the academic policies of all of our graduate credit providers. By enrolling in a CCC course, learners agree to observe standards of honesty in their work, ideas, words, and actions.  In addition, learners agree that any professional development activity (i.e., conference attendance, certificate, course, seminar) used for any CCC/VU course has not been utilized previously through another organization or university to gain college units or credits.  
 
Academic Dishonesty
 
CCC will not tolerate academic dishonesty, lack of academic integrity, or unfair infringements on the intellectual rights or privileges of others. A non-exhaustive list of prohibited conduct includes:
 
1.  Cheating on exams or other assignments. Cheating is the use or attempted use of unauthorized materials, information, or study aids on academic exercises. It also includes unauthorized collaboration.
2.  Submitting work for multiple purposes without permission. Learners may not submit a product, lesson plan, or final project created in one course to a second course without prior notification and permission from both course instructors.
3.  Unauthorized collaboration. Learners may not collaborate on a product, lesson plan, or paper without permission. In addition, learners may not submit another's work product as their own or create an assignment for another learner.
4.  Plagiarizing another's work. Plagiarism is the unauthorized use or close imitation of the writings, creations, or ideas of another author and the representation of them as one's own original work.
5.  Falsifying academic credentials or documentation. Any attempt to submit forged academic documentation to CCC or to forge CCC certificates constitutes academic fraud.
6.  Using false citations in academic work. False citation is the attribution of academic sources to an incorrect or fabricated source with the intention to deceive.
 
Procedure for Addressing Suspected Violations of Standards of Academic Integrity
 
Course facilitators help CCC enforce the Standards of Academic Integrity and will report to CCC all suspected violations. The course facilitator and CCC will communicate all concerns with the learner(s) involved and will investigate all suspected violations. Following the investigation, CCC will advise the learner(s) involved of the results of the investigation and will advise the learner(s) in writing of any official action being taken. Any learner found to have violated the Standards may receive one or more of the following sanctions:
 
·  no credit or a failing grade for a given assignment;
·  no credit for the course; and/or
·  no refund for the course.
In addition, depending on the severity of the violation, a learner may be barred from participation in any future CCC courses, and may be subject to any other sanction that CCC determines is appropriate.
 
Plagiarism
 
Webster’s Dictionary defines plagiarism as the act of taking the writings of another person and passing them off as one's own. Plagiarism, cheating, or copying others work is a serious issue and will not be tolerated.
 
Plagiarism includes, but is not limited to, submitting two or more copies of the same research paper, which are used to fulfill the requirements for more than one class without the consent of the professor(s); copying text from a fellow student, utilizing prewritten articles and/or papers written by another individual; using someone else’s words or ideas without crediting that person, with or without the permission of the original writer to use his/her ideas. All material borrowed verbatim must be put in quotation marks and credited appropriately, regardless of the source. Students are responsible for submitting their own work. Plagiarism and cheating can result in a failing grade for assignments and/or the entire class grade.
 
If students suspect that their work has been plagiarized by another student, they should immediately contact the instructor so action can be taken.
 
Academic Disqualification
 
CCC students are subject to immediate academic disqualification if it has been determined the student does not currently hold a minimum of a Bachelor of Arts degree with an accredited university.
 
Academic Appeals Procedure
 
If a learner wishes to appeal an adverse finding, the learner may file a formal written appeal with CCC regarding their concern by writing to CCC via
Admin@CollegeCreditConnection.com. The appeal must include all relevant information, including the name and number of the course, the grounds for the appeal, and the specific remedy sought by the learner. CCC will review the appeal and issue a final determination. All decisions of CCC are final.
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37. What is the Certificate Program?


The CERTIFICATE PROGRAM is now available!

Q1.  What is the purpose of the Certificate Program?

A.    CCC has created various certificate programs to give our students the opportunity to demonstrate their expertise in a concentrated field of study.  These certificates may be used by participants to develop professional skills, advance their career, and improve their practice.

 

Q2.  Is the Certificate Program part of any licensure or credential program?

A.     While certificates provide evidence of depth of knowledge in a particular field of study, they are not a substitute for a required license or credential.

 

Q3.  Will I receive a Certificate of Completion?

A.     After completing all courses for the certificate, you must request your certificate to be processed.  When you have finished your certificate requirements, you will be mailed a Certificate of Completion that is suitable for framing.

 

Q4.  What are the requirements for the Certificate Program?

A.     1) For each certificate, you must complete (or have completed) a minimum of 15 units with CCC. 

          2) Courses must be taken from three (3) or more of the categories listed within the particular Certificate Program. 

          3) As education practices and procedures are refined often, in order to demonstrate a current depth of knowledge in the field of study, we require a minimum of 3 units be completed within two years of your submission of the Certificate Completion Request Form. 

 

Q5.  How do I enroll in and complete the Certificate Program?

A.     Choose the Certificate subject area, click on ENROLL, and follow the directions. After completing all courses for the Certificate Program, you must request your certificate to be processed. When you have completed all of the required courses for your certificate, download and submit the Certificate Completion Request Form, and send it to courses@collegecreditconnection.com.

 

Q6.  How much does the Certificate Program cost?

A.     There is a non-refundable certificate enrollment fee of $45.  This does not include the cost of the 15 course units.

 

Q7.   What happens if the Program changes from the time I enroll until the time I complete the Certificate Program?

A.     Certificate requirements at time of enrollment will not change. You have assurance that the same certificate requirements will be in place as when you first begin the Program. If you have enrolled under a particular policy, and the certificate policy changes in the future, you will have the option to choose either the policy under which you enrolled or a future policy for your completion requirements.  If new courses are added or deleted, you may continue under the original list or adjust to the new list of course.

 

Q8.  May I use the same book and/or research article for more than one course?

A.     No.  Books and research articles may not be used for more than one course.

 

Q9.  May I use any conference attendance and/or professional development courses for the purpose of fulfilling the requirements for this Certificate Program?

A.     Conferences and/or professional development courses must relate to certificate subject area, and may not be used for more than one course.

 

Q10.  Will Face-to-Face courses I’ve taken through CCC fulfill the requirements for this Certificate Program?

A.     You may request approval to substitute a maximum of two (2) CCC Face-to-Face Professional Development courses with similar focus to replace one of the three required categories for each certificate. Please send requests for approval to courses@collegecreditconnection.com (requests should include the course numbers/names and Certificate title).

 

Q11.  Many years ago, I took Vanguard University classes through WES.  Are these courses applicable to the Certification Program?

A.     Yes. The WES courses will be considered under the same process as the CCC Face-to-Face courses (see Q10).  


Q12.  May I use courses I’ve taken outside of CCC/Vanguard to fulfill the requirements for this Certificate Program?

A.     No. The exception is if these courses were included as a part of one of CCC’s Post-Professional Development courses. Only Professional Development courses taken through CCC/Vanguard can be approved and used toward certificates; non-PD courses taken at these or other universities cannot be used. 

 

Q13.  Are there any time limits as to how long I may take to complete the courses from the time I enroll for the Certificate Program and when I finish it?

A.     No. There is no time limit after payment of the certificate fee to complete your certificate program requirements, however we encourage our students to finish the program within 5 years for their own advantage.  Please note the following time limit: A minimum of 3 units must be completed within two years of submitting your Certificate Completion Request Form. (As education practices and procedures are refined often, a current depth of knowledge in the field of study is required.)

 

Q14.  Where can I track my process in the Certification Program?

A.     You may find your progress status in the Track Your Progress tab on the College Credit Connection website.  Please note that you must be logged in to the site in order to view your progress report.

 

Q15.  May I enroll in more than one Certification Program?

A.     Yes, but please keep in mind that coursework must be original and may not be used for more than one course.  If you have used a particular completed course in one Certification Program, you may not utilize it in another Certification Program.

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38. Is there another site I can use for my article review sources if ERIC is temporarily unavailable?


Please see your Course Summary for additional resources.  In addition, EBSCO is making the government database ERIC (the Education Resource Information Center) freely available during the government shutdown.  The information is as follows: 


Click this Link for EBSCO ERIC: http://www.ebsco.com/freeERIC

EBSCO Information Services (EBSCO) has announced that it is making the government database ERIC, the Education Resource Information Center, freely available during the government shutdown. ERIC is typically available through its government website as well as via EBSCO’s EBSCOhost research platform. Since the government site is unavailable during the shutdown, EBSCO will temporarily open its version of ERIC and make it available for free online.

“We know our users who access ERIC on EBSCOhost find it to be a valuable resource and we understand that having access to a resource like ERIC shut off handicaps some researchers,” company President Tim Collins says. “Therefore, we have decided to provide this temporary access in order to assist these researchers.”

ERIC provides access to educational literature and resources including access to information from journals included in the Current Index of Journals in Education and Resources in Education Index. It was designed as a national information system to provide access to education literature and resources.

ERIC, which dates back to 1966, provides more than 1.4 million bibliographic records.

Because of the shutdown, access to the full text of articles and other materials will not be available but researchers will have access to the full set of A&I records on EBSCOhost. Users going to the site above will now see ERIC listed among the other free EBSCO databases such as GreenFILE and Library, Information Science & Technology Abstracts (LISTA).

 

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39. Is there a time limit to complete an online course?


Yes.  All CCC course requirements for online courses must be submitted within six months from the date of course enrollment and must be original. For information regarding an Extension, please see FAQ #13.  The courses are self-paced and easy to follow. 

In order to ensure that the appropriate hours are met, course assignments will not be graded for a minimum of 7 days after course enrollment for a 3-unit online course. Likewise, course assignments will not be graded for a minimum of 5 days after course enrollment for a 2-unit online course. It is requested that you do not click the "All Course Work Completed" tab until 7 days following your 3-unit course enrollment start date, or 5 days following your 2-unit course enrollment start date. 

Completion dates for Face-to-Face courses and the Face-to-Face/Hybrid courses will be determined by the Instructor of the particular class.  

Please note that if the learner is taking a course from an external professional development provider (i.e., ASCD), the length of the course may be determined by the provider of the course.  The assignments for the external professional development provider should be submitted directly to that provider (not to CCC).  It is the students responsibility to submit The Certificate of Completion from the external provider to CCC as part of the course requirements.  Once the student has enrolled in the course with CCC, the CCC online course requirements must be submitted within six months from the date of enrollment.  The semester in which credit is given is determined when all required documents and assignments are completed and submitted to CCC.  

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40. How do I submit my assignments for an online course?


Upon enrolling for a course, the templates for the assignments will be available for you to download in the Course Workshop tab of your Personal Folder.  These templates are also available to you in the Course Material Templates section on each course detail page. You will be given instructions to save your assignment templates on your computer or flash drive before completing the assignments. All coursework must be uploaded and submitted electronically into your course Inbox located in your Personal Folder.  All course requirements must be submitted within six months from the date of course enrollment and must be original.  

An instructor will be assigned to your course, and your instructor will grade your assignments.  The courses are self-paced and easy to follow.  

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41. Is there a live person at CCC that I could speak to if I had an issue?


Yes, we are "live," and we are available to speak with you if you have a question.  We encourage you to read the Course Descriptions, Course Requirements, and our Frequently Asked Questions first to see if you might get an answer from those sources.  If your question was not answered, then next, please email us...we are normally quite quick to respond.  And, thirdly, you may also call us during our extended business hours, or leave a message if calling during off hours.  Please note that we are located in the Pacific Standard Time zone.  Our talented and personable Office Manager or one of her staff will likely be available to answer your question(s), but if not, your call or email will be directed to the person who will most likely be able to answer your question(s).
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42. How Do I Contact CCC?


By postal mail:
College Credit Connection, LLC
2331 Honolulu Ave., Suite G/H
Montrose, CA 91020
 
By telephone:
818-369-7083 / 818-369-7084
 
By fax:
818-279-0567
 
By email:
For General Information: 
Info@CollegeCreditConnection.com
For Course Information:  Courses@CollegeCreditConnection.com
For Academic or Grade Policy Information:  Admin@CollegeCreditConnection.com
For Technical Support:  Tech@CollegeCreditConnection.com
For Transcript Information:  http://tap.vanguard.edu/wp-content/uploads/2011/01/TAP-Transcript-Request.pdf  OR Admin@CollegeCreditConnection.com
 
Please feel free to email us or call us with any questions you might have in regards to our program. 

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43. What is the Privacy Policy?


College Credit Connection wishes to protect your privacy on the Web and in all areas where we connect with you. 
 
CCC shares no information we receive about you with third parties. The only exception is that your information is shared with the Vanguard University’s Registrar’s Office, which is necessary for your enrollment at the University for college credit.
 
We do not share mailing lists.
 
CCC does not sell or exchange mailing lists.
 
You will not be spammed.
 
Please see our Privacy Policy
.
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44. What are the Terms of Use?


Please see our Terms of Use for detailed information.
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45. What is College Credit Connection’s Mission?


College Credit Connection’s mission is to support teaching and learning by providing educators and other professionals with relevant, current, and practical coursework experiences coupled with excellent support at a high level of integrity and trust.
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46. What is CCC’s Overview Statement?


College Credit Connection (CCC) is the connective force to couple your learning style with the time you have available to transform your professional development experiences into graduate college credit.  In turn, this college credit can potentially be used for the learner’s salary step advancement, professional development, and recertification.  
 



CCC has partnered with Vanguard University of Southern California to offer learners the opportunity to receive graduate credit for the professional work they are doing with Continuing Education Units, Educational Conferences, Workshops, and/or Professional Development courses.  Vanguard University of Southern California is fully accredited by the Western Association of Schools and Colleges (WASC).  
 



CCC offers flexible choices to match the learner’s preferred style of learning with the time they have available.  CCC offers the ultimate in convenience for busy educators.  The many options of learning include the following:

    
•   ONLINE VIDEO COURSES
•   FACE-TO-FACE COURSES
•   ONLINE INTERACTIVE COURSES
•   INDEPENDENT STUDY COURSES (which include Independent Research and Independent Book Studies)
•   CONFERENCE FOLLOW-UP COURSES
•   POST-PROFESSIONAL DEVELOPMENT (ONLINE) COURSES (which include previous PD and previous leadership experience)

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